Terms & Conditions of Sale

INTRODUCTION AND GOVERNING LAW

 

These are the Terms & Conditions of Sale applicable to on-line purchases from Energy & Stuff Pty. Limited. ABN: 32 143 448 042. Trading as 'The Bucket Revolution' (TBR).

 

These terms and the laws of New South Wales, Australia, apply to all transactions for the purchase of TBR products (“Products”) from TBR through its web site at http://elisabettalfaenza.com and any associated web page (the "Site"). These terms represent the complete Agreement between TBR and the Buyer covering the sale of Products from this Site. Except for terms implied by applicable legislation, TBR does not offer or agree to any conditions, warranties, guarantees or representations relating to the quality, description or performance characteristics of the Products other than those set out in these terms. The Buyer's completion of the Order form on this Site will constitute an offer to the Buyer to purchase Products (the "Order"). All Orders are subject to acceptance by TBR.

 

PRICES The prices to be paid by the Buyer for all Products will be TBR's current selling price on the date of receipt by TBR of the Order, less any applicable discounts in effect at that time. All Orders will attract a delivery charge as set out on the Delivery Charges page of the Checkout.
TBR reserves the right to change its prices from time to time without prior notice to the Buyer. All prices in this website include Australian Goods and Services Tax (GST) at 10%.
The GST payable by the Buyer will be shown on Checkout: Shopping Summary screen and on the invoice shipped with the goods. Delivery charges to the nominated address will be advised to the Buyer at the time of purchase at the Checkout: Shopping Summary screen.

 

STOCK AVAILABILITY If a Product is "out of stock" when TBR processes an Order, TBR will contact the Buyer to discuss revised delivery times or refund options.

 

ORDER DELIVERY AND CANCELLATION All Orders made by the Buyer under this Agreement must be placed using the webpages on this Site and must specify the information requested, including (but without limitation):

 

(a) Quantity and description of Products
(b) The full street address to which the Product is to be delivered
(c) Current billing address to which credit card statements are sent.

 

The Buyer must complete all information requested on this website and credit card payment sites for the Order to be processed by TBR.

 

TBR will not accept orders:·

 

(a) From trade customers who are buying Products for resale;
(b) If the Buyer does not offer to pay by one of the credit cards or PayPal listed in this website; or
(c) If the Buyer's credit card provider or PayPal does not confirm the payment.

 

TBR will send the Buyer an e-mail acknowledging the Products ordered as soon as possible after the Buyer places an Order. If TBR does not accept the Buyer's Order for any reason, it will inform the Buyer by email in the same manner.

 

DELIVERY 

 

Delivery of a Product will occur between 2-6 business days after acceptance of an Order. A Buyer cannot arrange collection of Orders from TBR either in-person or via alternative courier.

 

The Buyer acknowledges that TBR may, from time to time, be subject to production, delivery or other unforeseen delays and that TBR may allocate distribution of Products ordered among its customers at its sole discretion.

 

If Buyer's Order has not been delivered within a reasonable time, the Buyer should contact TBR via the via the contact page of this website

 

If no one is available at the delivery address to receive the Products, TBR's delivery agent will leave an "unable to deliver" card at the address and the Buyer should follow the directions on that card to obtain delivery of the Products. TBR reserves the right to make partial delivery of an Order.

 

PAYMENT Payment for Products purchased from TBR via the Site can be made only by VISA or MasterCard credit cards via the credit card gateway or via PayPal using Visa or MasterCard credit cards or via the PayPal system using Visa, MasterCard or funds transfer payment methods.
Credit card information submitted by the Buyer will be verified by the credit card provider or PayPal, and the Buyer will be advised if their Order has been accepted. The Buyer agrees to submit to TBR such information as may be reasonably requested by TBR or the credit card provider for the authorization and verification of its credit card purchases.

 

Please note that Buyer credit card numbers and details are not processed or retained on TBR systems. TBR reserves the right to exercise its lawful remedies if a dispute arises over payment through the Buyer's credit card provider. In particular, but without limitation, if the Buyer's credit card provider rejects a payment when due, TBR at its discretion may delay or cancel delivery of Orders placed by the Buyer.
TBR may also offset and deduct from any refund due to the Buyer all sums owed by the Buyer to TBR. If the Buyer's account is placed in collection, TBR will be entitled to claim all reasonable expenses for collection, including legal fees incurred in connection therewith.

 

CANCELLING AN ORDER If the Buyer wishes to cancel an Order prior to shipment, the Buyer must contact TBR Shop Online via the contact page of this website and TBR will endeavour to accommodate the Buyer's request provided the merchandise has not been shipped.

 

If the Buyer's entire order is cancelled prior to shipment TBR will apply a credit to the Buyer's credit card and may also apply a cancellation fee.

 

If an Order has already shipped TBR's Incorrect Ordering of Consumables & Other Items procedure listed below will apply.

 

DEAD ON ARRIVAL (DOA) A Product is deemed to be DOA if it fails to function according to its specifications either on set-up by the Buyer or within 14 days of its purchase date. The time period for calculating DOA commences two working days after delivery of a Buyer's Order.
If the Buyer believes that a Product is DOA, they must contact TBR via the contact page of this website report the DOA status and discuss the fault. If TBR considers the Product to be DOA, it will issue return instructions to the Buyer.
TBR will pay the freight cost associated with the return of a DOA Product, provided that the Buyer uses the TBR nominated freight carrier. TBR will deliver a replacement Product to the Buyer promptly upon receipt of a product that it considers to be DOA.
FREIGHT METHODS TBR will arrange delivery of all Products to the Customer using its nominated freight carriers.

 

INCORRECT SUPPLY OF ORDER If due to an error on the part of TBR, the Buyer receives a Product which does not conform to its Order, the Buyer must contact TBR within 7 days of receipt of the Product and may purchase a replacement Product from the Site, after returning the original Product to TBR, provided that the returned Product is in new condition with its original packaging unopened.
Before returning a Product, the Buyer must obtain from TBR return instructions via the contact page of this website.
PRODUCTS DAMAGED IN TRANSIT Claims for alleged damage to Products caused in transit from TBR to the destination specified by the Buyer must be notified to TBR as stated below within 48 hours of receipt of delivery and the Buyer must contact TBR via the contact page of this website and obtain return instructions.

 

DELIVERY OUTSIDE AUSTRALIA The Buyer will be advised of any Product shipping charges at the time of purchase as set out on the Delivery Charges page of the Checkout.

AMENDMENT OF TERMS AND CONDITIONS

 

TBR may revise these terms and condition from time to time. Buyers should therefore periodically visit this page to familiarise themselves with any such revisions.

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